Privacy Policy

This Privacy Policy ("Policy") describes how GC Shop ("Company", "we", "us" or "our") collects, uses, stores, transfers, discloses, protects and processes information in connection with the use of websites, products, platforms, mobile applications, digital gift cards, e-vouchers, prepaid codes and any other related or subsequent services (collectively, the "Services").

By accessing, browsing, purchasing, registering, or otherwise using the Services, you acknowledge that you have read and understand this Privacy Policy, agree to the collection and use of data in accordance with this Policy, and consent to the processing of data in accordance with applicable law. If you do not agree with any part of this Policy, you must immediately stop using the Services.

2. Definitions

"Personal Data" means any information relating to an identified or identifiable natural person. "Non-Personal Data" means depersonalized, aggregated, or statistical information that does not identify an individual. "Processing" means any action in relation to personal data, including collection, recording, storage, use, transfer, deletion, etc.

"Third Parties" means service providers, payment gateways, hosting providers, analytics services, fraud detection partners, and government agencies.

Digital goods include:

• Digital Gift Cards
• Wallet balance
• Voucher Codes
• Top-up codes
• Subscription keys
• Game cards and similar products

"No Returns Policy" means a strict policy that all sales of digital goods are final, non-returnable and non-refundable, even in the event of loss, misuse, user error, or account suspension.

3. Legal Basis for Data Processing

We process personal data on the following grounds:

• User consent when you create an account, make a purchase, subscribe to a newsletter or accept this Policy.
• Necessity to perform the contract, including order execution, digital product delivery and fulfillment of obligations to the user.
• Legitimate interests including platform security, payment verification, fraud prevention, customer service and service improvement.
• Compliance with the law, including anti-fraud requirements, tax liabilities, requests from government agencies, judgments and AML/KYC where applicable.

4. Data Collection

We collect the following categories of data:

• Identity data including name, login or nickname, email address, phone number, country, region, city and user ID.
• Transactional data including order history, gift card purchases, activated codes, wallet balance, payment information and failed transactions.
• Technical data including IP address, device type, browser, device IDs, operating system, user-agent, log files and cookies.
• Voluntarily provided data including reviews, support messages and KYC documents.
• Automatically collected data through analytics, cookies and protection systems.

5. Methods of Data Collection

Data is collected when you sign up, pay, submit feedback forms, send support messages, use cookies, integrations, wallet functions and during order delivery.

6. Purposes of Data Processing

• Provision of Services
• Protection and security
• Legal requirements
• Communication
• Analytics and improvement

7. Important Notice for Digital Goods

Delivery is automatic. After receiving the goods, responsibility passes to the buyer.

8. No Refunds Policy

All sales are final and non-refundable, including in the following cases:

• Incorrectly selected product
• Activation errors
• Code loss
• Incompatibilities
• Account blocking
• Failures of third-party services
• Chargebacks and scams

9. Responsibility of the User

It is the user's responsibility to check compatibility and keep the code secure.

10. Risk Acceptance

The user accepts the full risk of using the digital product from the moment of delivery.